Thread:Sannse/@comment-174.234.174.89-20190710025436/@comment-8-20201211100004

Using the form gives us a clear record of the situation, which we can pull up later if there are more problems on the same topic.

it also allows us to talk privately with the person writing in, that's very important at times.

And it is usually quicker - I generally check my wall messages daily, so if someone pings after that I won't see it for about 24 hours. That still happens with messages, there can be times when everyone working on the messages isn't actually at work, but it usually that's less than with messages.